I would rather write

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There may be a verdict in my mailbox, but…

It has been four months since I have shopped at Walmart and I have no break-up or withdrawal pains. Amazon has replaced the main online shopping experience, Safeway takes care of groceries and most local shopping, and Discover fulfills my cash needs.

Lost in this whole thing is customer satisfaction. It is supposed to be a pleasant experience. They are expected to want your business. Someone has to be responsible and they are have to correct it; that is a big part of the problem–there is no conduit, no way to reach someone empowered.

Empowered to do what? Someone empowered to stop the fraud.


The only way I can explain how dispensable Walmart is is to start with Amazon. Several years I pretty much stopped using them because of delivery problems and nonexistent customer support to deal with problems.

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