Yesterday while I was on the phone–an important call–my home phone and internet went out. There was no communication whatsoever from CenturyLink.
- First I had to find the contractor supervisor and argue with him (Saul Farias, Advanced Underground). He said “It’s gonna be a while.” No CenturyLink employees were on site. He said “You can call repair.”
- I drove across the highway where a CenturyLink truck was located. Rich Woodward was obstinate (“It’s not my fault, I’m working with dead wires”) and not helpful. I stood on the side of the highway for some twenty minutes while he was inside the truck. I asked to speak with the CenturyLink person responsible/in charge of the site and he refused. He said a repair person would come to my home, seemingly, immediately.
- I drove home and checked again; still out.
- I drove back to the work site with a bill/CenturyLink contact numbers. The contractor supervisor let me use his cellular phone and I called. After some fifteen minutes of voice response menus and seemingly nothing, I was disconnected.
- I saw a CenturyLink truck in my neighborhood (Russ Wittig) and followed him; he was going to/at a park parking lot. He called again for repair and gave me his card and the name of his supervisor. I gave him the supervisor’s cell phone to return it.
- I drove across the highway to the only known pay phone in the area. I called repair: after some fifteen minutes of voice response systems and speaking with a representative I was disconnected again (seemingly a payphone time limit). I called back–a third time–and asked to speak with Mike McDonald, the local repair supervisor whose name I was given by Russ Wittig and was connected with his voice mail. I asked to speak with him, not be put into his voice mail; this meant the end of the call. I explained the outage; told him all I knew: a cable was cut and “it will be a while;” I asked for compensation for my driving, time, and extreme frustration. I asked why there was no one with CenturyLink onsite.
- Because my internet service did not work I had to drive to Denver (Lakewood) to deposit a check (normally I can do it electronically).
- Later that day